Hello Jeff,We apologize for the issue you are having with the Luggage Bag. Please contact customer service customercare@aftco.com so we can correct this issue for you.AFTCO
“This looks like it will work great for travel. I am flying this weekend and in March, and have been looking for a good looking suitcase that will fit all of my essentials. This meets all of my needs. It has been used for car travel once, and I really like it, but admittedly packed it a little front heavy for that trip and it kept tipping forward.”