Hi Sandra!
I am so sorry ! I will check on this for you now and reply asap! In the future, please email us immediately with any concerns or questions at support@airpurifiersandcleaners.com and we'll take care of it.
REX
Sales Manager
Posted 7 months ago
Hopefully you have received your refund now; again we apologize for the error; it was a system error that caused the order to not be sent out, which has been corrected. We do appreciate your business - let us know if we can help in the future. Email any concerns or questions to: support@airpurifiersandcleaners.com