“I ordered a book for a friend for Christmas. I didn’t get a confirmation of my order until it had shipped, which was multiple days later. I emailed to ask if my order was received and I got a response multiple days later asking for the confirmation number (which I didn’t have because I never got an order confirmation). And the response was sent from you guys after I got my shipping confirmation.
Everything arrived in a timely manner, so it was all good in the end.
You haven’t lost my business for sure, but thought you might want feedback on the frustrations of your processes.”
“I ordered a book for a friend for Christmas. I didn’t get a confirmation of my order until it had shipped, which was multiple days later. I emailed to ask if my order was received and I got a response multiple days later asking for the confirmation number (which I didn’t have because I never got an order confirmation). And the response was sent from you guys after I got my shipping confirmation.
Everything arrived in a timely manner, so it was all good in the end.
You haven’t lost my business for sure, but thought you might want feedback on the frustrations of your processes.”
