Pair of Patio Awning Pole Stand Vertical Support Arms Reviews

2.7 Rating 59 Reviews

PRODUCT DESCRIPTION:
ALEKO support arms are vertical poles for patio awnings, and can be positioned vertically on the deck or patio floor, or angled back against your house wall. Awning is not included.
FEATURES:
Collapses to 4 feet long
Extends to more than 7 1/2 feet
Compatible with most patio awnings
Sets up in less than 30 seconds
Material: Steel
Set of two arms

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

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Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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1 Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. ALEKO

“One of the arms arrived broken. The end was snapped off. I don't want to go through the hassle of returning them so I'll try to fix it myself.”

1 Helpful Report

Thank you for your review. Please accept our sincere apologies for having issues with your order. We are here for you to help. Please send an email to sales@alekoproducts.com , include your order number ,photos of the damage ( so we better understand what needs to be replaced) and briefly explain what needs attention. Also, you can give us a call at 253 246 8222 and one of our customer team representatives will gladly assist you. We really appreciate your patience and understanding. ALEKO

Pablo Rodriguez

Verified Reviewer

“One of the pole conecting part it came broke. Cannot be used at all. Also the awning that I purchased in October 2019, I couldn't install untill this week due to winter season. After installation one of the arms it hangs too much, it looks ugly and unstable. Don't know what to do.”

1 Helpful Report

Jennifer Gainey

Verified Reviewer

“Everything about this process was easy. Checking out was a breeze. Got the product super fast. Definitely will shop here again.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

Stephen Lake

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

Nicholas Erwin

Verified Reviewer

“These supports are far to flexible to be used as needed. In addition, the inner pieces slide straight out of the other with ease. The plastic intended to hold them at a certain length only prevent getting the interior pole from being re-inserted. The pieces that connect the poles to the canopy are all the same. At first I thought this an error, that I was sent two for the left side and none for the right. In looking at the manual, it is designed that way. Instead of making a piece for each side to allow the supports to be placed at the end of each side, one must be placed a minimum of 2-3 inches from the end. While not extremely noticeable or a structural concern of some kind, it simply seems like a lazy and cheap way to save themselves some money. The main aggravation is that their instructions have a waiver/clause that basically states that they are not to be used for what they are needed for. It pretty much says that they're not to be used in windy or rainy conditions.”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you? ALEKO

Michael True

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Robert Bindner

Verified Reviewer

“Haven’t received them.”

Helpful Report

Thank you for your review. We would love to hear back from you when your product arrives. Please let us know how it works.Thank you ALEKO