“I had an issue with the first monogrammed teething rattle I bought. Usually once something is monogrammed that's it. All Silver was extremely responsive to my issue and within two weeks or less, I have a new monogrammed rattle for my grandson, just in time for Christmas, that is beautiful !! I bought the flat ring teether because I think it will be easier for him to use it when his teeth start breaking thru because it's flat. Very satisfied with product and customer service!”