“This dress is so beautiful. The only issue is that it’s a bit stringy in some areas where it’s supposed to look stressed, but the threads are so long. The cup areas are bigger than expected as well!”
“I can't say how the dress fit or looks because I never receieved the item. I paid $18 for expedited shipping. I should have received the item 3 days after purchasing, but it was lost in the mail which is no ones fault, BUT I emailed American Threads SIX times asking for them to resend my item. I needed it for family pictures and I received ZERO responses to my email. There is no phone number so I couldn't call anyone. I rescheduled our family pictures and I am hoping the dress will miraculously show up within the next couple of days. I would appreciate it if American Threads could resend my item and reimburse me for my cost of expedited shipping.”
Thank you so much for your feedback. We truly appreciate you taking the time to share your thoughts, and we’re so sorry to hear that your experience didn’t meet your expectations. Please know that we’ve heard you and are committed to making things right.
If you haven’t already reached out to our customer service team, feel free to contact us at online@shopamericanthreads.com, and we’ll be happy to assist you. Otherwise, we’ll be reaching out to you directly to resolve this as soon as possible.
Thank you again for helping us improve. Your satisfaction means the world to us!
