“I bought a gift card. You sent it to me instead of the recipient. I sent him the link. It expired before he could use it. I tried to send you an email message, but the reply said that it was only for outgoing messages. I tried to talk to your stupid AI and got nowhere. I know a lot of tall people I will never use your company again. And you owe me $50.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Doesn’t work.
I ordered two e-gift cards. After not receiving them, I sent a note to customer service for help. No response. The e-gift cards were finally delivered via email 13 (thirteen) days after ordering.
Now that the recipient is trying to use the gift card, the link says expired. There is an option to resend a new code link. After trying it a dozen time, refreshing email and checking junk mail each time, still nothing. I’m trying to contact cs, but they don’t work past 3:30 pm et and the ai isn’t helpful.”
We're very sorry you're disappointed! Our customer experience team has reached out through email, and we hope their assistance has helped! Feel free to contact us if you have any questions.
“Received one as a gift. But where the link/barcode/QR code for the gift card is a mystery to both of us. and their customer service only works banker hours (or perhaps bankers are jealous of American Tall's customer service hours). Have been a loyal AT customer for years. But this is unacceptable.”
“I purchased a $50 gift card. I got the confirmation email but never got a redemption code. It is impossible to get assistance because there is only an automated chat box which is ridiculousness useless. I have disputed it with my credit card company because, frankly, I am not gonna wait 3 business for a customer service rep who may or may not get back to me. American Tall, you need to do better.”
We're sorry that you were unable to locate the code. We see that the gift card has been used and was applied to your latest order. Our customer support team does their best to respond as quickly as possible, however, there is an increase of messages this time of year.
“My return was processed on February 8th and the gift card provided is showing as expired! I haven’t been able to get anyone on the phone and no email has been provided. The customer service provided by this company has been poor from the beginning.”
We're very sorry for any confusion. Gift cards do not expire. Someone from our customer support team is going to reach out by email and assist you with this.
Our gift cards are issued in USD, if you're purchasing the gift card in a different currency the cost may differ depending on the exchange rate. If you have any other questions please don't hesitate to contact us through the virtual assistant on our website.
“I got the confirmation email but never an email with the code. I took screen shots of the whole buying process and it asks for a "cantact" email adress but since I didn't select to send it as a gift it never asked for a recipient email. I'm not sure if that's the issue but this needs to be fixed asap or I'll be be fiking a fraudulent charge report with my bank.”
We're sorry to hear that. It looks like our customer support team has contacted you about this. Please let them know if you have any additional questions.
