“My return was processed on February 8th and the gift card provided is showing as expired! I haven’t been able to get anyone on the phone and no email has been provided. The customer service provided by this company has been poor from the beginning.”
We're very sorry for any confusion. Gift cards do not expire. Someone from our customer support team is going to reach out by email and assist you with this.
Our gift cards are issued in USD, if you're purchasing the gift card in a different currency the cost may differ depending on the exchange rate. If you have any other questions please don't hesitate to contact us through the virtual assistant on our website.
“I got the confirmation email but never an email with the code. I took screen shots of the whole buying process and it asks for a "cantact" email adress but since I didn't select to send it as a gift it never asked for a recipient email. I'm not sure if that's the issue but this needs to be fixed asap or I'll be be fiking a fraudulent charge report with my bank.”
We're sorry to hear that. It looks like our customer support team has contacted you about this. Please let them know if you have any additional questions.
“I have found the sizing of jeans to be very erratic. Sometimes it's too large and sometimes too small. When a credit is issued (Gift Card) it is difficult to find this amount at checkout! This should appear as an option to apply it to invoice. I'm sure it is much to your advantage if these are lost or never used but NOT good for us customers!”
We're sorry that you're having trouble with sizing. Please contact our customer support team and someone would be happy to assist you.
You can check the balance of gift cards and store credits through our virtual assistant. Let us know if you have any questions!
We're sorry to hear that you haven't been able to locate the gift card. It's possible the email you're referring to is the order confirmation. Gift cards are sent in separate emails. If you entered a recipients email then the gift card would have gone directly to them. We also recommend checking your junk/ spam folder in case it was sent there. If you continue to have trouble finding it please contact our customer support team and we can provide further assistance.
Gift cards are sent to the email provided by the customer in the form of a code. Enter this code at checkout to have it applied to your purchase. Please feel free to contact our customer service team if you require further assistance. :slightly_smiling:
