“I have found the sizing of jeans to be very erratic. Sometimes it's too large and sometimes too small. When a credit is issued (Gift Card) it is difficult to find this amount at checkout! This should appear as an option to apply it to invoice. I'm sure it is much to your advantage if these are lost or never used but NOT good for us customers!”
We're sorry that you're having trouble with sizing. Please contact our customer support team and someone would be happy to assist you.
You can check the balance of gift cards and store credits through our virtual assistant. Let us know if you have any questions!
We're sorry to hear that you haven't been able to locate the gift card. It's possible the email you're referring to is the order confirmation. Gift cards are sent in separate emails. If you entered a recipients email then the gift card would have gone directly to them. We also recommend checking your junk/ spam folder in case it was sent there. If you continue to have trouble finding it please contact our customer support team and we can provide further assistance.
Gift cards are sent to the email provided by the customer in the form of a code. Enter this code at checkout to have it applied to your purchase. Please feel free to contact our customer service team if you require further assistance. :slightly_smiling:
“I purchased a gift card for my son's birthday. I provided his e-mail address, the date to be delivered and a short message. To my surprise, I received a gift card. Immediately, I attempted to verify that my son was going to receive his card. After two attempts with your staff, the problem was not resolved. I contacted my son to have him check his e-mail. I forwarded my e-mail to him. Hopefully he will enjoy his gift.”
We apologize for the confusion. We responded to your emails, however, we are sorry if you didn't receive our responses. When purchasing a gift card there is an option to enter the recipient's name and email. If this information isn't provided the gift card will automatically be sent to the email used to make the purchase.
