“I would think for $150, the jacket would be shipped in a box rather than the torn plastic bag that was delivered. It came wrinkled and dirty. I have to get it dry cleaned before I can even wear the thing. Extremely disappointed. Will you send me $20 for cleaning?”
We're very sorry to hear that. Someone from our customer experience team has reached out by email to look into this for you.
Additionally, if you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
