“I ordered 6 pairs of the cotton leggings in different colors. The black pair must have missed quality control because the length was 4 inches shorter on the left leg and 2 inches shorter on right leg than the other 5 pair of leggings. This black pair of leggings is trash. Being short is bad but having noticeably different leg lengths make them unwearable by anyone. I shouldn't have to pay to return these leggings that not one will be able to wear. And I don't appreciate having to find the time it takes to return this defective item. I would attach a picture with the comparison of a good pair of leggings and the bad pair but this review section appears to not have a way to attach a picture. Can American Tall please send me a good pair in black? Your "Help Center" and "Contact Us" were useless. Talking to a robot is a waste of time. Who wants to talk to a robot? Also, why does your site always send you a code to login instead of having an easy login where you can just type in your password. American Tall has the most difficult site to navigate account information, orders, login, etc. It's exhausting and time consuming compared to other sites.”
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
Additionally, if you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
We're very sorry you're disappointed! It looks like our customer experience team has reached out and provided a resolution. Feel free to contact us if you ever have questions!
“super cute and so comfy unfortunatly too see through, u can see all my tattoos and my butt. I was so sad because i wanted to keep them. Also kind of rough it's a nine dollar return fee. don't even know if it's worth it to try more cloths from here with that fee :(”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Additionally, if you choose to use our pre-paid label a $9 fee is deducted as per our return policy. If you would like to avoid this fee you're always welcome to return for store credit or size exchange which is completely free. Feel free to contact our customer experience team if you have any questions!
“Sizing and length were great, but the material is SUPER thin. You can see straight through the fabric when you are wearing the leggings, and I had multiple holes form after one wash on delicate and hung dry. Return process is easy though.”
We're so sorry your leggings developed holes! If you ever have issues with your items, we recommend reaching out to our customer experience team immediately. We would like to make sure you're provided with a quick and easy resolution.
“Fantastic. My step daughter is 12. She’s tall but extremely thin and I have tried EVERY brand of leggings and they are never ever long enough. These leggings are amazing thank you guys for remembering the tall chicks.”
We're sorry that you aren't completely happy with the fabric. Thank you for your feedback, we'll pass it along to our design team. Feel free to contact our customer experience team if you have any questions!
“After three washes the leggings lose all tensile strength and don’t stay up. Washed in cold water. Hung dry. Fabric is also paper thin. Do not recommend.”
We're so sorry to hear that! Thank you for your feedback, we'll share it with our design team. Please contact our customer experience team if you have any questions.
