“First, I am not writing this review to attack the entire business. I believe they have a great product. But the service side needs improvement. I give it 3 stars because of that. The platform is great in many ways. But it needs some coding still in many ways. The added bells and whistles but won’t focus on what is already implemented and essential in my humble opinion. Obviously, they know better than me where and what to do with their platform. But as a pro version owner, the version is still missing a lot of basic options like column adjustment, save configuration options, order triggering problems. Especially when new update comes out. For instance. The previous one 6.9.6 crash my workspace and IQFeed completely stop working. I wasted 2 days redoing my workspace entirely because my backup was completely erased. A terrible update lacking verification before release. I had no way to communicate efficiently and quickly with them. The forum is mainly pretty quiet. It’s getting worse now. You get 90 views, nobody is answering anything most of the time. There is very little activity. Some coder sell their service and study. Some knowledgable regular profile is there. But you will not find much answer there. I can find my own answer. But sometimes you need help. That is a major problem in case you trade live. The broker cannot fix everything. I believe the owner expects everyone to be self-learning genius. This based on the fact that they provide many video’s, pdf and online manual. I agree that one must do its best to learn by itself by using the tools provided. And there are many at Motivewave. That’s a positive side. Nevertheless, as update comes out, those video’s, pdf and online manual don’t get updated. Essentially their service customer is very, very weak. For instance, I send an email on September 24 and I still have not received any reply. The email was about a module inside the Motivewave platform. The agent was not even aware of its existence. His reply was: Are you talking about the current chart price and active bid/ask on dom? It should be in the same horizontal location. Obviously, he did not try to look for the module in the file menu. I sent the email on September 4, 2024, his weak short reply was made on September 9, 2024. I did not reply because I was kind of disappointed by the time it took to answer such a simple question. Maybe that’s what they want. Us to give up asking questions by providing weak service. Again, some questions require an answer from the company itself. My last email was sent on September 24, 2024. I am still waiting today on October 2, 2024. I send another email yesterday to request an answer. No reply yet. Also, they have some weird stuff going on in the Forum. Like hacker who come and go and sell stuff like porn, gambling, and other bitcoin, etc. I am not sure if other competitors do this to them. They do make it look as if they were not responsible for it. But the way they spam the apps themselves I believe they may actually be behind all this fake hacking publicity trying to exploit the gambler side of traders to make money with suspicious target marketing spamming on their own forum. I cannot prove that. I maybe wrong thinking that. It may be real attack from outsiders. Ti would like to think they are not doing this purpose. But at some point, one must take measure to stop it. They clean the forum when it happens and then it comeback. As waves of marketing. Maybe they simply lack resources to manage things. I did not know that before I purchase the platform. Looking at the way they create content, I felt I would be in good hand since the platform is great in many ways. It is disappointing because it is a great platform. They just either don’t have the means to help clients in a timely manner because they do everything themselves including customer services. In fact, I apply on the job. I was never contacted. But I would certainly answer questions easily and promptly inside 24 hours if I would be working for them. Maybe they don’t care because Motivewave is a front for other income streams. Whatever it is, I purchase the platform for 1800 Canadian and I was expecting better service. Right now, I am paper trading through rhythmic. And I get all kinds of pop-up window when triggering orders. These problems were part of the email I sent yesterday requesting an answer to the previous one, adding questions on top of those pop-up windows. In short, I am having bugs right now when triggering orders. Minor error pop up, bracket order that won’t cancel, and some others. As mention, I am not trying to attack the entire business. It is hard to build a business. Software, coding is hard. All I am saying is, they need to fix the way they communicate with their clients. Especially the one who paid for the platform up front. At that point, I don’t know anymore why it is so weak. Maybe they put me on a black list because I critics openly on the forum when there is suspicious hacking marketing material. If that is the case. It may confirm my doubt. But how can I know but speculate when you can reach anyone?”
“For me, motive wave is the best platform because it has functions like order flow and heat map. Of course there are other platforms that support these functions, but the difference between motive wave and all other platforms is that motive wave is available for all operating systems (windows, mac, linux). Overall, I am satisfied except for a few minor things. It has happened several times where I asked about an important, essential function and got the answer "the function is not available" instead of "we will implement it immediately so that our customers remain satisfied". But as I said, that was just a minor thing. Of course, I would be happy to recommend motive wave.”
“MotiveWave is an excellent trading platform. I use the Ultimate version of MotiveWave, which is incredibly powerful in its capabilities. The Elliott Wave functionality is unmatched, and combined with its Fibonacci functionality, one would be hard- pressed not to be able to make money using MotiveWave as a trading platform.”
“Not much for the money compared to other platforms. You have to upgrade to the higher level packages just to have chart bars in seconds or ticks and indicators of indicators. Those features are standard in other programs.”
