We are very sad to hear this Timothy! Our customer service team does their best to cooperate and ensure that we can help with any issues involving our products. If there is anything we could do to help with these issues, we would love to communicate with you on this!
We appreciate the feedback of our customers no matter how happy or upset the review is. It allows us to make adjustments where it is necessary and do our best to make sure that we can do whatever we can to avoid any issues in the future.
Thank you!