“The actual design and layout is very good.
However, the grill takes light years to do a piece of toast.
It also has no piezo ignition which is rather strange as the two burners do.”
Thank you for your feedback Wayne. Customer satisfaction is paramount, and we are pleased that you are happy with your camping stove and the service we provided.
Thank you for your feedback Peter. Customer satisfaction is paramount, and we are pleased that you are happy with your product and the service we provided.
“Great that it folds down, but no sides mean the grill is hopelessly ineffectual even in light wind - we made it our mission to create a single piece of toast and toasted a celebration when we finally achieved it... a long time after breakfast for all the camp!”
Thank you for your feedback Karen, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor. We apologise for any inconvenience this is causing you.
