“Make sure to be organised when assembling take your time and follow every stage. It took two of us to put together a day & half. There is a lot of screws that need help to assemble, as the holes are very tight.
Over all I’m very pleased with the outcome, it heats up quickly and cooks well. Having the shelf is a great help. Many happy barbecues.”
“Easy to put together and worked first time! A wonderful European made BBQ (we avoid all Chinese goods because of their appalling human rights and environmental records and almost all BBQs are made by them).”
“The BBQ arrived by DPD very quickly but when it was opened and we started building it it became apparent that the framework was severely distorted. My partner had to use a hammer and pliers to bend it back so we could fit the parts together properly, but still one side of the door screws won’t fit in the holes.”
Thank you for your feedback, it is very important to us. We are sorry to hear that your Patio heater has arrived with some manufacturing defects preventing you from assembling it correctly. A member of our Customer Service Team will be in contact with you to get this resolved and we apologise for the inconvenience this has caused you.
“Top quality bbq, very well made, my purchase was bought over the internet so my only issue was with assembly lots of parts to be put together instructions were very clear just allow time.
So apart from that great bbq”
Thank you for your feedback Sharon. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“My first gas barbecue so do not have an empty gas cylinder as a result unable to use barbecue due to a shortage of gas cylinders. The barbecue is sitting in the corner of my garden and can't be used. This barbecue while a good substantial piece of equipment needs a degree in engineering to put it together. The delivery and ordering experience was good. Is there any chance you could give an indication on when it would be possible to order gas. Regards Jeanetta”
Thank you for your feedback Jeanetta, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor. We apologise for any inconvenience this is causing you.
