“Very difficult to assemble. Part numbers did not match instructions. Poor fit on some parts. Very uneven cooking area. Some parts much hotter than others.”
Thank you for your feedback. It is very important to us
We are sorry to hear about the difficulty in assembling the product.
If you have any further issues with the appliance, please contact our customer service team for help to resolve it.
Thank you for your feedback Carol. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
“Had to obtain 3 different sized bolts from works maintenance to finnish of putting the barbecue together. One from the heat shield, one for the gas knob fixture and gas bottle stand. I hope this helps”
Thank you for your feedback, it is very important to us. We are sorry to hear that you had to obtain extra bolts to construct your BBQ. If you had contacted our Customer Service Team we could have requested a screw pack directly from the manufacturer. We apologise for any inconvenience this caused you.
