Thank you for the amazing review, Phil! We're so glad to hear that you love the Outback hot rocks and find them easy to use. Your enthusiasm truly inspires us to keep delivering great products!
Thank you for your feedback Mike, it is very important to us. We are sorry to hear that the outer box of your coals arrived damaged and this has been passed on to our courier to avoid it from happening in the future. We are pleased that the products inside were not damaged and apologise for any inconvenience this caused you.