Thank you for your feedback Christine. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Carole. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
“We purchased a gas bottle separately and connected it up to the heater, which was very easy to do. The living flame effect only works if the ceramic logs or coals are placed into the heater and so if you buy one, you need to do this before testing (the logs are packaged separately).
The heater is compact but produces a good amount of heat with an attractive flame effect. It has an easy-to-use control with three different heat settings. It moves easily and smoothly on its wheels.
The user instructions are unfortunately not very easy to read with very small print and unclear diagrams. There is also no mention of placing the logs into the heater before use.”
Thank you for your feedback Jackie. Customer satisfaction is paramount, and we are pleased that you are happy with your heater. We will certainly pass your comments on to the manufacturer.
Thank you for your feedback Angela, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback Michael. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas fire and the service we provided.
Thank you for your feedback, it is important to us. We can see from our records that you reported that your heater arrived damaged, however, you proceeded to use it. You mentioned that after using it the heater was not staying lit. Our Customer Service Advisor explained that there is a room-size requirement for heaters and a safety mechanism whereby if the room size is too small the heater cuts out. At the time we did not have stock of this heater to send a replacement however, we received more stock in at the end of last week. Our Customer Service Advisor is preparing to have a replacement sent out to you today.
