Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your portable gas heater and the service we provided.
Thank you for your feedback Karen, it is very important to us. We can see that you sent an email to our help desk on 2nd August at 12.15 and that this query was answered the same day at 15.09. For a quicker response to questions, it is best to ring our Customer Service Team on the number provided on our website.
The product you ordered is an oversized item which leaves us on a pallet due to its weight and to prevent any transportation damage. Our website states the following information to ensure customers are fully informed before purchasing:
A pallet delivery firm will deliver your item between the hours 08:00-18:30 usually 3-4 working days after your item has been dispatched. All large item deliveries are 'kerb side' only which means the driver will NOT be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. Please note that the driver will not take the pallet back.
“Due to recent storms and the electric power cut lasting over 3 days, we decided to invest in some portable heating. It is at least 40 years since I last owned a Calor Gas Heater and what a pleasant surprise to find the "Provence Cast Iron Heater". We took a risk and purchased 2 and we were not disappointed. They are good to look at so no need to hide them in the outhouse during the summer, they are a heavy item but easy to wheel from place to place if required and throw out more than enough heat. All in all a very good purchase indeed. I would also add that the representative I spoke to before purchase was very friendly, professional & knowledgable. The delivery time was excellent also.”
Thank you for your feedback Zdenka. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
