“Excellent delivery, appliance looks stunning, the build quality is excellent, easy to connect gas, but my one criticism is the back, it’s a poor fit and poorly designed, to the point it’s hardly worth bothering with,,”
Thank you for your feedback Robert. Customer satisfaction and providing good quality products to all our customers is paramount. We are sorry to hear that you are not satisfied with the fit and build of the product and will certainly pass this feedback on to the manufacturer.
“Great looking heater, stands about thigh height and chucks out some good heat in a very cold room. Everyone who has seen it has commented on how great it looks, and it is a cool piece of furniture that is multi-functional.
Very pleased and good value for money for a heating source that heats the space required (17' x 9' room) with little insulation as yet! Don't forget to buy a gas bottle 15kg Butane is required.
Only struggle I had was getting the large box delivered to my doorstep on a pallet into the house, as there was only me to move it, and it is quite heavy and should be lifted by two people!”
Thank you for your feedback Sarah, it is very important to us. We are happy to hear that you are pleased with your Provence Stove. Unfortunately as these fires are over sized items they travel on a pallet. Pallet deliveries are kerb side only and these fires do require two people due to their weight. This information is noted on our website to inform customers prior to delivery.
