Thank you for your feedback John. Customer satisfaction is paramount, and we are pleased that you are happy with your product and the service we provided.
“Needed to replace the changeover switch as advised by Calorgas; this item fits the required specification. All parts necessary for the job to be carried out included in the package.”
“I order these parts as a heating company and have recommended our customers order these auto changeover units ready for fitting - the quality of the regulators has become poor over the past year and the quality and service we have received has been extremely poor, ordered two autochanger over regulators through the calor appliances website - they are then processed by Hamilton Gas - one of the units has been used before and covered in scratches it would not hold the gas when fitted and had to then source a replacement locally to get our customer back up and running - I called on the day to advise of the situation and had to waste my time waiting for them to collect it
when it reached them they have then advised that we would have to wait 3 weeks to receive the money back
customer service non existent I was a loyal customer but will be going elsewhere and would not recommend anyone order from them as they really dont care”
Thank you for your feedback Gillian, it is very important to us. We are sorry to hear that your product developed a fault and can see from our records that we arranged a collection for the faulty item to come back to us. As explained by our Advisor, all faulty items are tested prior to a replacement or a refund being issued. We can confirm that we do not sell second-hand products, the scratches on the regulator would have already been present when we received the regulator directly from the manufacturer. We can see that a refund was processed 11 working days after we received and tested the regulator. We apologise for any inconvenience this has caused you.
Hi Andrew, thank you for your feedback. A member of our customer service team has attempted to contact you but have been unsuccessful. If you have any further queries regarding the regulator, please contact us.
