“Item requires simple assembly but the boxed item contained the wrong and incomplete pack for assembly: wrong number of bolts and no nuts at all. So either the hassle of reboxing and returning, or source own nuts for bolts (which I did). At price charged to have to do this is unsatisfactory,”
Thank you for your feedback Gordon. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear some items were missing from the boiling ring you purchased. If you had contacted us there is a warranty procedure in place to get the missing parts out to you without having to return the whole product. Apologies for any inconvenience caused.
Thank you for your feedback. Customer satisfaction is paramount, and we are pleased that you are happy with your boiling ring and the service we provided.
