Thank you for your feedback. It is very important to us.
We are sorry to hear about your experience with the catalytic heater.
First, the manufacturer recommends burning the heater outside for the first four hours at its highest heat output to cure any oils or resins used in the manufacturing process.
Once it has been burned outside it will no longer produce a 'chemical smell', but gas is still being burned inside this heater, the combustion process is happening. Every action has a reaction and the output can be a smell that some customers can pick up on depending on how sensitive they are to it.
if you have not used a gas heater before we would recommend visiting someone that has one and spending some time around it to ensure it would not affect you.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“The catalyser LPG heater is the one I go for every time. They heat better, are more economical that other LPG domestic heaters, emit none of the gases that come from other fires and because there are no flames they are safer.”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
