“Happy with the heater initially there was a problem with actually getting it to work. I was told to take everything outside and hold the gas button down for a whole 5 minutes to prime the gas through which was a bit of a faff but since then it's been perfect”
Thank you for your feedback, Paul. We're glad to hear that the heater is working perfectly for you now! We appreciate your patience during the initial setup. If you have any further questions or need assistance, feel free to reach out.
“First time I've used a Super Heat 3kW Catalytic Portable Gas Heater. I'm used to the old style. Really impressed with this heater. On the high heat it will warm the lounge very fast. It does use quite a bit of gas that way, so now we have the heater on the low heat. It will still raise the temperature, but not as fast. The only quibble is the igniter. Took a while to get the knack of lighting it, but now have it sorted. A bit pricey, but worth it.”
Thank you for your feedback. It is very important to us.
We are sorry to hear about your experience with the catalytic heater.
First, the manufacturer recommends burning the heater outside for the first four hours at its highest heat output to cure any oils or resins used in the manufacturing process.
Once it has been burned outside it will no longer produce a 'chemical smell', but gas is still being burned inside this heater, the combustion process is happening. Every action has a reaction and the output can be a smell that some customers can pick up on depending on how sensitive they are to it.
if you have not used a gas heater before we would recommend visiting someone that has one and spending some time around it to ensure it would not affect you.
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
