“I purchased a 20l gas urn, the first time I used it, the water leaked from around the tap. Not something you would expect from a £269 piece of kit. Know waiting for new tap, to see if it solves the issue. This product was not tested prior to dispatch.”
Thank you for your feedback Melvin, it is very important to us. We are sorry to hear that your product is leaking and can see from our records that you have been in touch directly with the manufacturer to have this resolved. Tests are carried out by the manufacturer before being shipped to us. We apologise for any inconvenience this has caused you.
