“I eventually received my bands after being delivered to wrong address, three weeks later. I informed customer care but no response, I found dealing with them very frustrating and stressful, the bands are as described but I won’t be buying anything else from them because of the follow up care.”
Hi Vivienne, we are so sorry to hear that you feel this way. I just went through our communication with you and we've responded to all the emails sent regarding this issue. We are sorry if any of your emails did not come through to us.
Regarding the timeframe, we suggested that you wait for a bit longer due to our experience with the shipping companies. From our interaction with them, they let us know when they are attempting to deliver/resolve the item. We would normally give them this time to get this done and if it is not resolved within a particular timeframe, we then offer a resolution to the customer. This is because at times, after reshipping or refunding, we are informed that the item gets delivered.
Rest assured that we ALWAYS provide a resolution in such instances. At times, we just need that extra time to ensure that the resolution is beneficial to everyone involved.
We apologize for any inconvenience caused and we hope that you will give us another chance to serve you better in the future.
Regards,
ARENA TEAM
“I LOVE these bands! Not only are they well made but the strength levels are perfect for what I was looking for. I'm so glad that I saw this ad on Instgram. I'll be definitely recommending this product to my friends.”
“Thankful I purchased the long bands. They feel better on my hands than the regular plastic-y bands and do not feel like they are going to break and pop out my eye”
