“We had a private tour for 4, premium hotels biking through Vietnam and Cambodia. Hotels were excellent (loved the two Raffles); we had some food restrictions and guides were meticulous in ensuring our dietary needs were satisfied; the meals were good, and countryside beautiful. A highlight was the "homestay" in Cambodia...the family was delightful. Be sure to send your height in advance of arrival so they have the right size bike for you....the bikes were in great condition and the drivers carried sufficient equipment to make any necessary repairs along the way. This was our second trip with Art of Bicycle, and we'll return again.”
“We were very excited to ride for two weeks in Vietnam for my 60th birthday. Art of Bicycle Trips seems to have planned a great trip. Then this global health crisis hit and our trip was in limbo. The representative from the company , Shruti was responsive and always working to satisfy my concerns. Initially I wanted them to hold the spot and use the funds for a future trip a few months down the road but as the crisis worsened it became clear that this wasn’t virus going to be so easy to shake. I asked for the balance to be returned. She agreed and without any delay started credit process of about $5400. With other companies, returning funds could have been more of a battle. You never know what or who you are dealing with when you book remotely across oceans. Not in this case.... and that is why I am detailing this transaction. They are more interested in preserving their reputation and doing the right thing. The sigh of a good organization is when things go sideways how do they handle themselves. These guys get an “A” 5 star grade When I rebook , I will use them and will bring along other couples for the trip. I have no doubt they will exceed my expectations. Maybe they will apply part of my non refundable deposit to the next trip ..... who knows. highly recommend.”
