Hi Hayley,
Thank you for your message, we’re very sorry to hear the Musical Koala arrived broken. Unfortunately items can be broken in transit if undue care is taken by postal authorities.
As a gesture of goodwill, we will issue a refund for the Koala with Leaf later today. This refund should show on in your account in the next 3-5 business days
Apologies again for the inconvenience
Kind regards
Online team
Hi Paul, thank you so much for the great review. We look forward to serving you again in the future. Thanks again for shopping with Australia the Gift and have a great day!