Dear AMBER,
Thank you so much for taking the time to share your feedback about our 18" I-Tip Extensions 99J (Colette). We sincerely appreciate your honesty and letting us know about your experience.
Firstly, we want to apologize for the inconvenience caused by not receiving your order. This is certainly not the level of service we strive to provide, and we understand how frustrating it can be. We are truly sorry for any inconvenience or disappointment this may have caused you.
In order to make things better, could you please reach out to Customer Service and provide us with more details regarding the issues you faced? Were there any problems with the shipping, or did you encounter any difficulties with the product itself? Your insights will greatly help us identify and resolve the issue at hand.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We value customer satisfaction above all else, and we are committed to rectifying any shortcomings. We look forward to your response and the opportunity to make things right.
Warm regards,
Babe Hair Extensions
