“Bought $890.00 worth of hair, tried to return it and return said order, Could not be returned.. No where on during the purchase process did it say that this hair is not returnable. I asked to exchange it for sometihing else, and it fell on deaf ears. No one has responded. Will not do business with this Company again.”
Dear Terri,Thank you so much for taking the time to provide us with your feedback regarding your recent purchase of the 22" Fusion Curly Extensions Color 12 (Dottie). We truly appreciate your input and apologize for any inconvenience you experienced during your return process.
We understand that you tried to return the hair and were informed that the order could not be returned. We apologize for any confusion or frustration caused by this situation. Unfortunately once the hair has been installed, we are not able to refund for the purchase. We did respond to your email with the Extending Help link for your stylist to fill out to so we could replace the hair for you. We are a professional only brand and need to work through your licensed stylist directly.
We value each and every customer and their satisfaction is our top priority. I will forward the original email with the Extending Help link for you to pass along to your stylist. We look forward to speaking with her soon so we can resolve this for you.
Once again, I apologize for the inconvenience this caused you, you business is important to us.
Warm regards,
Babe Hair extension
