Hello,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email. Again thank you for your feedback, wishing you a wonderful day!
“The tape-in extensions have a great light weight feel to the head once they are installed. They are not heavy nor bulky by any means! The installation takes no more then an hour depending on the amount of extensions you would like. Thank-you Babe, and thank-you to my awesome stylist for giving me back my confidence!!! I highly recommend these extensions to anyone wanting to look and feel great about themselves! They truly are a miracle!”