Horse Knee Boots X-Large (pr) Reviews

2 Rating 1 Reviews

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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“My mare is large and I measured her leg and based on size recommendations I went with the XL knee wrap. Even with standing wraps, the knee wrap always slides down. I wish I had ordered smaller. Can't evaluate their effectiveness.”

Helpful Report

Posted 8 months ago

Dear Philip, Thank you for taking the time to share your feedback about our Therapeutic Horse Knee Boots X-Large (pr). We appreciate your willingness to let us know about your experience, and we sincerely apologize for the issues you encountered. We understand the frustration you must have felt when the knee wrap constantly slid down despite using standing wraps. We apologize for any inconvenience caused. We highly value your satisfaction as a customer, and we want to make things better for you. We want you to be happy with every BoT purchase. or horse. If it doesn't fit, returns are fast and easy to exchange for a different size or style. https://backontrackusa.com/pages/return-policy In order to improve our product, we would love to hear more about your specific concerns. Could you please provide us with more details on what aspects of the knee wrap didn't meet your expectations? This will greatly help us in addressing the issue and finding a solution that suits your needs better. Once again, we apologize for any inconvenience caused. Your feedback is vital to us, as it allows us to improve our products and provide better customer experiences. We appreciate your patience and look forward to hearing from you. Best regards, Kathy M. Customer Service Back on Track USA

Posted 8 months ago