“The kit is great, well packed organized and self-explanatory. The Instructions book provided is clear and well-written, this increased our level of confidence in the entire assembly process and outcome. The customer service is outstanding, you can cold call the support team or schedule a support call at your convenience. Email communication is speedy and detailed. Bryan and Rob were doing a wonderful job understanding the challenges we had and providing creative solutions.
Few things to consider as opportunities to improve. We had to order longer cable slings since the anchor we were using was too wide, this caused a few days delay until we got a longer cable sling. If this can be prompted as part of the ordering process as a question, it will save both the company and customer time and money.
Overall, super satisfied, we are already planning our 2nd zip line with Backyardziplines”
“Our zip line kit worked out perfectly and I’m very happy with my purchase. What I appreciated most throughout the process was them taking my calls and walking me through the process and always available to answer my questions with a joyful attitude! I’m very happy with my purchase.”
“Highest quality! Instructions are well written and easy to follow, they cover everything for your success. Looking to add another line we love it so much. Backyard Ziplines is the only place I’ll use.”
“Everything came in great condition, I was worried I got 200 ft of cable. Great job packing. Easy to put up great directions. Grand kids love it. My adult kids loved it too!
Everything was top notch.
Happy with my purchase, Thanks, great job to all involved.”
“Fantastic 200’ ride for under 125#. A little too much slack for those around 200#. Guess we could tighten the cable more to accommodate heavy riders.”
“We are very happy with our purchase, ordering the 200ft. length which had several feet to spare. We did the calculations as far as setting height based on the slope, and built our jump off platform prior to the zip line arrival. It took maybe 4 hours to put up our 175ft. zip line with no surprises. The grand kids love it!”
“Backyard Ziplines is awesome. Website, customer service, quality of product, shipping were all A+. They even returned my calls promptly while I was installing to help me with questions.”
