“Watch arrived with the wrong size connector on one strap; customer service shipped correct size and sent a $15 invoice for me to pay to correct their mistake. Edit: charges for the replacement were credited and reordered by CS @ no charge. Disappointed in the delays to be able to receive correct item and wear the watch band. CS was responsive. To be determined if the correct part shipped.”
“Very disappointed with my purchase. First it not arrive on time. I received the wrong product after emailing and speaking to a representative. Speaking to the rep gave me 0 reassurance. I like the product not the service.”
Thank you for your feedback, James.
I’m sorry to hear that your product didn’t meet your expectations, nor did our staff give you the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
“I bought 4 bands with this being one of them. Great quality and adapters for Apple 4 watch works perfectly. Just note, 22mm bands are smaller than factory for Apple 4 watch. Barton, can you make an adapter for Apple 4 watch that accepts 24mm bands?”
“This is my second Barton band after I changed my watch and once again quality is second to none and customer service was excellent. The only blip was I got charged customs duty on import and only found out later that ordering via Amazon directly would limit this, though it was well beyond Barton’s control.”
“I bought a leather strap for my series 4 watch and quite happy with the quality of the leather and the stitching. Highly recommend and will purchase again.”
