“Was eagerly awaiting this strap however, once fitted to my Garmin Venu 2 Plus it kept popping out of the watch. It is clearly 'thinner' than the original strap on the watch It was by sheer luck that I caught my watch before it fell on the station platform! I contacted customer services but never heard back. This is wholly unacceptable! Under high magnification, it appears that the pin on the strap is marginally smaller in diameter and I wonder if this is the primary reason for it not staying in place. I understand manufacturing issues of products that do not fit/work properly. The one star is for the radio silence after taking my money and not meeting my needs.”
Thank you for being a Barton Watch Band customer. We're sorry that you've had a disappointing experience with the quality of your item. Clearly this is a design flaw that should be remedied. Perhaps another style would be a better fit for your model. We strive for customer satisfaction and value your feedback to help us improve our products.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
For any further concerns we can assist you with, please email our support team again at info@bartonwatchbands.com.
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Team
“Good overall band, but knocked off some because they were slow to get the band to the USPS and because the bulk of Barton's bands are designed for thinner wrists, including this one.”
“I was asked to write a review on this band, however I never received this in the mail. I’m disappointed that I do not have it and didn’t receive it in the mail. I was looking forward to having this product”
