“Website says item will be shipped in 2-5 business days. Item took a long time to ship. I received a tracking number but the status remained in "Shipment Ready for UPS." Needless to say, I never received the item. After almost a dozen emails etc (their online chat is almost never working) I finally received a refund. I am unable to review the product as I never received it but service was subpar.”
Thank you for being a Barton Watch Band customer. We're sorry you've had such difficulty receiving your order, and such poor customer service. Shipping is out of our control which means that sometimes this causes regrettable delays in delivery times, even lost orders. But this situation should not have happened. We strive for customer satisfaction and value your feedback to help us improve our process.
If any part of this issue remains unresolved, please email our support team at info@bartonwatchbands.com.
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Bands Team
