“The watchband looks nice, no problem there, and great package presentation, just that it claims to be 18mm and measures maybe 16 1/2 mm, the pin won't stay in. Also, haven't heard back from customer service.”
Thank you for being a Barton Watch Band customer. We're sorry you've had some difficulty with the fit of the product. We strive for accuracy and clarity in presenting product info on our website but this seems to be inaccurate to what you need. We appreciate your feedback as it helps us to improve our products and our services to the customer.
Please email our support team at info@bartonwatchbands.com if you would like an exchange or refund.
The Barton Watch Band Team
“They didn’t send me the right product, and took longer than expected to answer my query, but they did immediately refund the entire price, granted this was after a month wait to get the product and multiple days for them to respond to my issue”
Thank you for being a Barton Watch Band customer. We're sorry it took so long to receive your order, and that you had such a disappointing customer service experience. Shipping is out of our control and that can cause regrettable delays in delivery and even lost orders. But we strive for customer satisfaction and value your feedback to help us improve our process.
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future. For any further concerns, please email our support team at info@bartonwatchbands.com.
The Barton Watch Bands Team
“*** ordered on 1st Jan.
Weathered Brown Leather 18mm
Order number #87375106
Jefferson MA 01522
United States
UPS tracking
92748903029383543475044335
Says “Shipment ready for UPS”.
Nothing has arrived yet. 20Jan.”
Thank you for being a Barton Watch Band customer. Shipping is out of our control and that can cause regrettable delays in delivery and even lost orders. But we strive for customer satisfaction and value your feedback to help us improve our process. We want to make sure we resolve your issue.
If you have yet to receive your order, please email our support team at info@bartonwatchbands.com. For a refund or exchange, please visit our automated returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Bands Team
“Excellent quality and fit. A little Lexol leather conditioner softened the band and darkened it a bit more to my liking, but the basic construction is very good. I had been buying Hadley Roma bands, but no more. Thanks Barton!”
“Appears to be a good quality strap. In person it seems to have a bit of an orange tinge. The main thing to be aware of is sizing. The Longines I purchased this strap for is about .1 mm smaller than 18 mm, which is normally not an issue for normal straps and spring bars. However the quick release spring bars on this strap have no extra space, and would not fit. If your lugs are exactly the stated size or slightly larger this band will be fine, otherwise it might not work.”
Thank you for your feedback.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
