“After the initial incorrect strap and then the replacement strap being incorrect as well, I cannot give a good rating since I haven't received the strap that I actually ordered.”
Thank you for being a Barton Watch Band customer. We're sorry that you've gotten some incorrect orders. I'm sure that's extremely frustrating. We strive for customer satisfaction and value your feedback to help us improve our process.
Please email our support team again at info@bartonwatchbands.com if we still need to resolve this issue.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Team
“This strap is generally well made—very sturdy, with good hardware, nice materials, and the finish on the buckle looks great, definitely better than what you might expect at this price. The drawback for me is that it is very thick and hard, which makes it barely fit on the watch, and more important, it’s pretty uncomfortable and takes a bit of effort just to get it buckled and unbuckled. This might not bother you if you’re wearing it on a waterproof watch that you never take off and you don’t mind that the strap is kind of tough on your wrist. In that case, it could be just what you want. But for me, this combination of factors means that I probably won’t use it much, which is too bad because in some ways it would be practical and it looks good.”
Thank you for being a Barton Watch Band customer. We're sorry if the item was not quite the quality you expected. We strive for customer satisfaction and value your feedback to help us improve our process.
For a refund or exchange, visit our automated returns portal:
https://returns.bartonwatchbands.com/
For any further concerns, please email our support team at info@bartonwatchbands.com. We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Bands Team
Thank you for your feedback.
I’m sorry to hear about your experience and that our staff didn’t meet your expectations or the level of quality we strive for. I apologize for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
