“Just received the watch band. It was super easy to install on my watch. Tried it on and it feels wonderful and smooth and silky. Haven't worn it yet to work but I think it's going to be the perfect watch band”
“This was one of two bands I ordered, I did not receive it, just "backordered" written on the packing slip, nobody is responding from Barton Watch Bands to my inquiries as to when I'll get this band. Thursday (day after tomorrow) will be three weeks since I placed the order online. I'll wait another week and if I don't hear from Barton, I'll ask my credit credit card company to decline the charge for this band.
Barton used to be an exceptional company when they were in Austin. Since they moved to Dallas they've just become yet another importer of Chinese stuff, like Amazon.”
Thank you for being a customer of Barton Watch Bands. Shipping is out of our control and that can regrettably lead to longer than expected delivery to customers. But we are sorry you had such a bad experience.
Could you also email our support team at info@bartonwatchbands.com to relay these frustrations? Then we can work towards resolving the issue and give you a refund if necessary.
We strive for customer satisfaction and value your feedback. We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
“I ordered the wrong size the first one I ordered. After I called you you sent me the right one even before I sent the old one back very good service thank you.”
“My watch band came without the loops to secure the band. I contacted them twice via email and never heard back from them. I would not recommend this company to anyone nor will I order from them again”
Thank you for being a Barton Watch Band customer. We're sorry that your order was incomplete and our customer service was a disappointment. We strive for customer satisfaction and value your feedback to help us improve our process.
Please email our support team again at info@bartonwatchbands.com to make sure we can resolve this issue.
For an exchange or refund, please visit our returns portal:
https://returns.bartonwatchbands.com/
We hope that you will continue to visit Barton Watch Bands and see what new products we have to offer in the future.
The Barton Watch Band Team
“I ordered on December 6th and still have not received the order. Barton was going to sent me another order but I still haven't received that one yet either. The watch bands are made good and work fine. My review is based on other Barton bands I have ordered in the past. Not on this order which I have not received. Today is December 28th. Over 3 weeks and still waiting for the order.”
Thank you for your feedback, John.
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. I apologize again for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention and please contact us at info@bartonwatchbands if we can assist you with anything further.
The Barton Watch Team
