“I love the sweatshirt but one of the sleeves is not sewn completely down. I have contacted the company via email but I have not gotten a response. I want to exchange the one I have for one that is not defective. Not hearing from the company indicates to me poor customer service.”
Hi Sharon,
Thanks for your feedback and let us know the problem.
We sincerely apologize for the inconvenience caused. I've checked the email, and my teammate is Lisa replied to your email. We will reprocess and resend a new sweatshirt to you as soon as possible.
The new tracking link also updated to your email, please check it.
You don't need to return the item back to us, just keep it or help us to donate to someone who might need it.
Once again, we sincerely apologize for any inconvenience caused.
Hope you understand and always be our awesome customers.
Kind regards,
Jennifer.
