“The logo was faded as if I already washed it. I ordered a size LG and it looks like a youth LG. I’m typically a size Small or Medium (if I want it loose) & this Large looked like it would be tight on me. This was supposed to be a gift to a friend, but there’s no way I’m giving it to him. Very disappointed with this purchase.”
Hi Caitlin,
Thanks for your feedback. So sorry to hear you're not satisfied with your order. Hope you could help us take some photo showing the problems and send them to us.
1. A photo of the logo
2. A photo of the measurement tape on the hoodie, we need chest and length measurements.
** Here is how to measure a hoodie properly:
- To measure the length of hoodies, measure the shoulder seam at the connecting point of the hood, ending measurement at the bottom hem of the shirt.
- To measure the chest, measure armhole seam to armhole seam at 1" above the arm hole ending.
Once we receive the photos, we will examine carefully and try our best to solve it.
According to our policy, if we shipped the wrong size or the defective item(s), we will replace a new item for you immediately. So, please do not worry.
Looking forward to hearing from you soon.
Best regards,
Jennifer.
