“I am really disappointed! The shower curtain I received looks nothing like the picture enclosed with it! After waiting such a long time to receive it, it was a big disappointment! I don't know if I even want to use it!”
Hi Judy! Thanks for your feedback. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@batenstore.com. We will examine it carefully. Thank you so much!
Hi Mary,
Thanks for your feedback. We're so happy to hear that. About the shipping time, it's supposed to be normal in Mid-January, so customers will receive the order much sooner. Hope we have more chance to bring you our best items in the nearest future.
If you have any questions or need any assistance, please feel free to contact us. We are always here for you.
Kind regards,
Customer Support Team.
“I will be returning this poorly represented item on line for a refund. This is NOT the vibrant curtain I ordered and has muted, unattractive colors with poorly outlined visuals. Most unattractive.
I have read your return policy and as this is NOT what I ordered, it is being returned.”
“Colors were not as pictured. Contacted company with full details, picture of item and requested a return. This company said no return and we’re not at all helpful.”
Hi Forey,
Thanks for your feedback and for sharing your thoughts with us.
So sorry for the inconvenience, the images are always edited to be brighter to show the details and patterns clearly. The colors of the items after production might be slightly different from the images but not too much. Many customers received the curtain they ordered, but rarely complain about the colors and the quality.
My teammate will examine it again and offer a solution for this case soon.
Thank you for your understanding.
Customer Support Team.
