“Do not buy anything from this God awful store.
The rug took over a month to get here. I contacted customer service after a week or two and got a response that it would take several more weeks. I eventually got tracking information from a company called Yun Express which basically told me where the rug was with expectation of when it would arrive. From the time I got the tracking info to when it arrived took about 2 weeks.
The image on the rug looked distorted once it arrived (see attached).
The rug was shipped folded into a square package instead of being rolled up (see attached). This caused creases in the rug that I'll likely need to spend an hour or so ironing out, if it can be fixed at all.
Horrible experience overall. I wouldn't recommend this rug or this website to my worst enemy.”
Hi Adam,
Thanks for your feedback.
We do apologize for the long processing and delivery, normally, it only takes two weeks to process and ship the rugs. However, the processing and delivery time have taken lone than usual due to the overload of orders and the Global impacts of COVID-19.
It's expected to come normally in mid-January, so customers will receive the orders very quickly.
We also have another factory in the USA for many items such as shirts, posters, canvas,...
The rug seems not flat due to being folded to delivery in many days, and the high volume of the packages recently.
We hope you understand and wish you have a happy new year!
Customer Support Team.
“Rug feels good but delivery took a long time with tracking info that was constantly saying out for delivery and wasn’t. The rug picture itself was a stretched and not in focus. I would return this if I could... I’m out of 100 bucks and still have to buy a new rug!”
Hi Christina,
Thanks for your feedback and let us know the problem.
We do apologize for any inconvenience caused and the long delivery due to the unexpected delays in shipment.
If there is any problems with the item you received, please take a clear photo and send it to our email address: support@batenstore.com.
We will examine it carefully and get back to you soon with a solution.
Once again, we sincerely apologize for the inconvenience caused.
Looking forward to hearing from you.
Customer Support Team.
