Thank you so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items for our customers. Your feedback is a great affort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!
“Dont waste your money!!! This is horrible! More like a cheap blanket or towel, not a rug. Colors ran all over each other. I bought this as a gift and there is no way this is even remotely giftable.”
Hi Pamela,
Thanks for your feedback.
So sorry to know you're not happy with the item you received. We saw you sent the emails about the rug, we will try our best to examine it carefully.
We sincerely apologize for any inconvenience caused.
Best regards,
Customer Support Team.
Hi Erin,
Thanks for your feedback.
As I've checked your order, the rug size you ordered is 31"x20" (79x51 cm) that's the smallest size we have. The biggest size is 114"x39".
In case you want to reorder the bigger one, please let us know, we will support your case with a big discount code to save your money.
If you need any further information or any assistance, please feel free to contact us via our support email support@batenstore.com.
Best Regards,
Customer Support Team.
Hi Faith,
Thanks for your feedback. Hope we have more chance to bring you our best items in the nearest future.
If you have any questions or need any assistance, please feel free to contact us. We are always here for you.
Kind regards,
Customer Support Team.
