Thanks for your feedback. We tried to design and process the rug on your demand at a reasonable price for you. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@batenstore.com. We will examine it carefully. Thank you so much!
Thanks for your feedback and your order from our store.
We've checked your order and know that it's already delivered to your address on Feb 8th. Here is tracking
link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9305520224100066666441
Hope you got it already. If not, please check your mailbox/locker carefully. Or, ask anyone who might keep the package for you when you're absent from home. Or, you can contact the USPS and your local PO to get to know where they left the parcel.
Your tracking number is 9305520224100066666441
Thank you so much!
“Honestly very poor quality very dissatisfied with how it looked . Didn’t look anything like it did in the photos . I don’t know if it was because it came out of China and not made here in the USA . But over all extremely poor quality”
Thanks for your feedback. We tried to design and process the rug at a reasonable price for you. If there is any problem with the item you received, please take a clear photo showing the problem and send it to our support email at support@batenstore.com. We will examine it carefully. Thank you so much!
Thank you so much for your awesome feedback. We're so happy to hear that you feel satisfied with our product. We always try our best to bring the best items for our customers. Your feedback is a great effort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!
“looks nothing like the picture and is made of such cheap materials that the rug has already torn like cheap garbage, thanks for the waste of money.
Will Never buy from this company or associates again.”
Thanks for your review. We sincere apology for any inconvenience caused. Actually, we tried our best to produce and bring customers the good items with reasonable prices. If you have any questions or need any assistance, pls contact us via email: support@batenstore.com. Thank to your feedback, we can improve our product better in future. Best wishes
“Although the item(s) received were similar in appearance, the actual item(s) do not match the picture. The item(s) received do not present the illusion of a "hole" at all. It gives the impression of 'water (?)' flowing into a cave/tunnel.”
Hi Charles. Thank you so much for your feedback. We always try our best to bring the best items for our customers. Your feedback is a great affort for us to try more in the future. We hope to have another chance to bring the best items for you in the nearest time. Take care and best wishes!
“Disappointed. Rug doesn't look as good as photo and is flimsy. Took a very long time to arrive. I chose this vendor because they are based -- per website -- in San Francisco; however, this is a Chinese company. They were, however, responsive to my email regarding delivery delay. Would not purchase from this company again.”
Hi Cathy,
Thanks for your feedback. Our factory uses a soft material having fluffy on the surface for a better feeling. So, it might be quite soft and light. We will try our best to improve the quality of the rugs.
Most of our products are made and shipped from the USA, the rugs and shower curtains are shipped from our second factory located in China, so they are will be shipped from there.
We sincerely apologize for the inconvenience caused and the long delivery. Normally, it takes 5-7 days to process and the next 7-9 days to arrive. However, the shipping and delivery time have taken longer than expected due to the overload of orders recently and the Global impacts of COVID-19, the shipping process might be delayed sometimes.
Thank you for your understanding.
Customer Support Team.
