“I'm very disappointed! Was a gift for my niece and her boyfriend. She works for Boeing space div, he works for Spacex. I was so excited to find this. But it looks NOTHING like the picture. How do I return this?”
“Not as expected. The illusion factor is only seen from a side view. Certainly not worth the $60+ dollars for 2 of them; at the most worth $10.00 each. Very disappointed. Customer service extremely slow, but responsive. Will not purchase from this company again.”
“The absolute cheapest piece of junk. It’s not a rug but a mini throw or blanket. It looks awful not like in the photo. I wish I would have looked into refund policy first. Horrible quality and customer service. Very disappointed”
Hi Sharon,
Thanks for your feedback.
We are so sorry to know you're not satisfied with the items you received. Our rugs are made of soft material, they are fluffy on the surface for a better feeling.
Hope you will understand. We always try our best to improve the quality and try to improve it better and better.
We sincerely apologize for any inconvenience caused. Please feel free to contact us if you need any assistance.
Best regards,
Customer Support Team.
“The rug is very soft. However, the 3D illusion doesn't POP, like in the picture. Also, disappointmented in how the item was packaged. Rug folded and wrapped in Reynolds Wrap plastic, no protection from being damaged in the shipping process. Keeping it. Returning is a hassle.”
Hi Tonya,
Thanks for your feedback.
About the packaging, I suggested the factory to consider and improve it for a better package.
We do apologize for any inconvenience caused. Hope you enjoy the rug so much.
If you have any questions or any assistance, please feel free to contact us. We are always happy to help.
Thank you!
Customer Support Team.
Hi Erica,
Thanks for your feedback.
I've checked your order carefully, and so happy to know it's delivered successfully on Jan 8th. Hope you got it already.
We sincerely apologize for the long processing and delivery. Everything will come normally soon.
Thank you for your understanding.
Customer Support Team.
Hi Jason,
Thanks for your feedback.
We are so sorry to know that, your attached photo of the rug has been forwarded to the factory, they will check it carefully.
For any updated information, we will let you know via email immediately.
If you have any questions or need any assistance, please feel free to let us know via our support email support@batenstore.com.
Thank you for your understanding.
Customer Support Team.
