“I did not receive the 84 x 60. I received the 60 x 39. I may have not ordered correctly wanted the 114 x 39. But I will keep the 60 x 39. It is a good product.
Thank You:Tom Monasky”
Hi Thomas,
Thanks for your feedback.
I've checked your case carefully, we received two orders from you, and the sizes are 60"x39", 114"x39". The 114"x39" rug now is on its way to you, it will be delivered in the next 2-3 days.
Here is the tracking link: https://richytee.aftership.com/YT2034521272244025
Please wait for a few days and you will receive your package soon.
Best Regards,
Customer Support Team.
Hi Jerry,
Thanks for your feedback.
We will note your feedback with the factory to consider the quality of the rug, we will try our best to improve the quality and bring the best ones to customers.
Best regards,
Customer Support Team.
“Very disappointed in the product that was sent to me. Not at all what I ordered. Picture on website completely misrepresented product. Took forever to get here. If I had known it was coming from China I would have never bought it. Won't purchase anything else from you.”
Hi Rick,
Thanks for your feedback.
We do apologize for the long processing and delivery, normally, it only takes two weeks to process and ship the rugs. However, the processing and delivery time have taken lone than usual due to the overload of orders and the Global impacts of COVID-19.
It's expected to come normally in mid-January, so customers will receive the orders very quickly.
We also have another factory in the USA for many items such as shirts, posters, canvas,...
If there is any problem with the item you received, please take a clear photo and send it to our support email support@batenstore.com, we will examine it and get back to you soon.
We hope you understand and wish you have a happy new year!
Customer Support Team.
Hi Mikel,
Thanks for your feedback. So sorry to know you're not happy with the item you received.
Could you please give us more details about it? It would be better if you take a clear photo and send it to us. We will examine it carefully and get back to you soon.
Best regards,
Customer Support Team.
“This rug is of very poor quality. It’s more like a cheap floor mat than a rug. Very disappointed. I had much greater expectations. The picture looks nothing like what the rug does when you are standing in person looking at it. I would suggest DO NOT BUY!”
Hi James,
Thanks for your feedback. So sorry to hear you're not happy with the item you received.
Our teammate will contact you via email to solve any problem as soon as possible.
We do apologize for any inconvenience caused.
Kind regards,
Customer Service Team.
