“After receiving the two "DC" CDI modules and testing them to confirm that they would function from the signal input of an electronic ignition system (a Ray-San Hall effect system) I emailed you and spoke to Harris by telephone to inform you that the modules do not function when excited by an electronic ignition system. I provided this test cicuit to confirm the operating mode that I required https://www.youtube.com/shorts/ZNYXbHlJ5XE. I then receive two more modules from you and an email commenting that the modules are tested on a shop engine. Does this shop engine excite the DC CDI by meanings of a stator or an electronic ignition ?? A stator signal is much stronger than an electronic signal not exceeding 12 volts. You, obviously, did not take the time and trouble to build the test circuit shown in the video. I returned 4 modules to you. I understand a "NO RETURN" company policy for electronic items and I do not dispute this policy; however, project delay and time mucking about cannot be recovered. My opinion is you need remedial training.”
Hi Arthur,
The first two DC CDI's that you purchased you told us they were defective. One of our lead technicians Harrison then tested 2 more DC CDI's that we were sending to you in replacement of the "defective ones". The two that we tested worked completely fine, we've been in business and selling these parts for the past 20 years, When you emailed us again stating that the two CDI's that we tested still did not work it was clear the issue was somewhere in your harness or electrical set up.
We do not accept returns on any electrical items. We would have accepted a return if they were defective but we confirmed they were not. You cannot have us test something then still say we're wrong and send the items back. As we stated in the email the CDI's are being returned right back to you. Our opinion, find whatever the issue is and fix it because it isn't the CDI's.
