“I bought the yellow Percale Sheets, and I'm very pleased with the quality, but the colour it's too light. I would like to return it, but I'm still waiting for the e-mail of confirmation of my return (already 5 days).
Quality good, Customers service not so.”
Dear Florencia,
Thank you for your review. We are really happy that you liked the quality of our products.
We are trying our best to reply to all the enquiries as soon as possible, unfortunately, we had some technical issues with our e-mail services, therefore the answer to your first email was delayed. We are very sorry about the wait and we hope that you are satisfied with the rest of your order.
All the best,
Bedroommood.
“Hi. I'm waiting still with the instructions for the return of 2 of the 4 things I bought.
I would say that the quality it's good, but sometimes the colours can be a bit Tricky (as always by Online buying). Also, I would like to remark the pillowcases are sold separately. That said, I want to return two products that because of these reasons don't fit my expectations. And here comes the important thing, they tell you to inform them and wait for their answer before you send any product back. I wrote an email 5 days ago, and I'm still waiting for the answer. In the meanwhile, I have received 4 Email from Bedroommood with spam.”
