“Extensions seemed soft but that's about all that I can say. The chocolate brown looks way lighter in person. It's more of a light brown where as I thought it was more medium. The color wasn't the only problem. I ordered 160 g 20" hair and it was maybe enough for someone with extremely thin hair but definitely not recommended for someone with normal hair. I would have ordered up to the 200 g or more but instead of the hair being thicker - it's just longer. (ex: 200 g hair is 22 in) I think. I want thick 20 inch extensions, not thin hair. I wouldn't recommend or purchase again. The ones I buy at hair shops are just as nice but better quality. I was happy to receive my refund so quickly though..”