“Got the extensions for my wedding so i could have the long hair i always dreamed of but i was very disappointed with what I received. The color did not even match so i had to dye my hair. The hair was falling apart when i got it so i did not get to use them like i had planned and could not send them back due to opening the sealed hair. I have heard so many good things about the company and think it was a mishap that does not happen often and want to give them another try maybe in the furture.”
“I love them they are beautiful except when I opened up the hair , two of the three clips were not placed on to the weft there for I had to go back and thread that part myself. I had to make it stable otherwise the piece would fall off.”
“Tangles easily after short period of time. Doesn’t look like quality hair. Company sent bad excuses after I’ve complained about the quality. Poor customer service”
“Customer service sucks, hair melted when straightened with a heat protectant on , found white and purple strands in my dark brown extensions I'm extremely upset they're not cheap I wanted to love them I looked into them for months and was left disappointed”
“I had an issue with my order. It was flagged and didn’t ship because I ordered it to a NYC address while in California. I thought it was reasonable that they flagged it - I wasn’t mad about the order not shipping. I received a call about the order and the woman I spoke to was extremely helpful. I explained that I needed the extensions as soon as possible for a bridal hair trial and how since the order didn’t ship when I originally order it the extensions were going to arrive late. She understood my position and set the shipping to priority so I was able to get them on time. Long story short - I had a great customer service experience!! I’ll definitely be recommending to friends and be a returning customer”
“I will never buy from anyone else. Best quality hair I have ever purchased. I am so unbelievably happy with it! The girls were so helpful when I ordered the wrong color to begin with and my exchange process was so easy. Thank you so much for all your help with matching the right color for me! Xoxo”
